Terms & Conditions

Introduction
These Terms & Conditions ("Terms") govern your use of this website and the purchase of products from us, both online and in-store. By accessing this website or placing an order, you agree to be bound by these Terms.

About Us
Axe Valley Firewood ("we", "us", "our") operates this website and within a retail store. For any queries, please contact us at:

• enquiry@qrconsulting.co.uk

Availability
All products are subject to availability. We reserve the right to withdraw or amend products without notice.

Product Descriptions
We aim to ensure all product descriptions and images are accurate; however, slight variations may occur.

Online Orders
Order Acceptance
Your order is an offer to purchase. We reserve the right to accept or decline any order.

Pricing
All prices displayed online are in GBP (£) and include VAT unless stated otherwise.

Payment (Online)
Payment must be made in full at the time of ordering via the available payment methods.

Delivery
Delivery times are estimates and may vary. We are not liable for delays outside our control.

In-Store and Offline Sales
Certain products (including logs, wood, and firelighters) may only be available for purchase in-store or via direct/offline sales due to logistical constraints.

Pricing Differences
Prices for in-store or offline purchases may differ from those listed online. We may offer more competitive pricing for in-person transactions due to market demand and supply conditions.

Availability
Offline product availability may vary and is not guaranteed until confirmed in person.

Returns & Refunds
Please see our returns and refunds policy.

Non-Returnable Items
Certain items (such as bulk materials, logs, and perishable goods) may be non-returnable unless faulty.

Faulty Goods
If goods are faulty or not as described, please contact us within 48 hours of receipt.

Liability
We shall not be liable for any indirect or consequential loss arising from the use of our products or website.

Intellectual Property
All content on this website is owned by or licensed to us and may not be reproduced without permission.

Privacy
Your use of this website is also governed by our Privacy Policy.

Changes to Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page.

Governing Law
These Terms are governed by the laws of England and Wales.

Last updated: March 2026